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A central system for managing all customer support tickets and queries
Solution provides two ways of opening ticket for customers in business. One by the customer portal and other by throwing an email to the support address of the company and automatically generates ticket.
Develop different team strengths for the same task and configure workflow hierarchy of your business policy for every team. After raising a new ticket, automatically move following hierarchy and notify associate level agent or member.
Every Occurrence Notification Notify automatically, every stage of ticketing event such as status change, new reply etc. via email of all associate person. Email notifications sent from PrismERP are HTML or plain text & also customize email template easily.
Facilitate real-time communication directly within each ticket, ensuring swift and effective interactions between support teams and customers.
Streamline ticket escalation by assigning messages to the relevant departments, ensuring that issues are handled by the right experts promptly.
PrismSTS maintains a structured system of levels within each department, ensuring smooth ticket handling and resolution.
Automate responses or craft personalized messages for each ticket, providing immediate acknowledgment and tailored communication.
Gain insights with detailed reports on ticket activities, helping you monitor performance and identify areas for improvement.
Generate detailed reports to analyze ticket trends, response times, and overall support performance, enabling data-driven decisions.
One can provide clear, step-by-step instructions for resolving tickets!, ensuring consistency and efficiency in problem-solving.
Keep track of ticket progress with clear status updates, ensuring transparency & timely resolution
PrismSTS is a tailored ticketing system designed for banks, streamlining customer and internal inquiries. It supports both manual and automated ticket creation, categorizing tickets into Complaint, Service, or Query types, ensuring compliance with Bangladesh Bank guidelines.
Users can self-assign tickets, with detailed tracking of escalation history for audit & compliance purposes.
Rejected tickets are moved to a junk list, & unseen messages are captured for follow-up.
PrismSTS strictly adheres to all compliance requirements set by Bangladesh Bank, ensuring seamless regulatory alignment.
Customizable email and SMS templates ensure timely updates to requesters.
Go for a free practical demonstration in order to experience the user friendly platform of PrismSTS