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Vacancy : 02 Job Responsibilities : Provide technical support to customers via phone, email, or in person. Troubleshoot and deploy applications (not limited to Python, Java). Ensure system uptime and stability of production applications. Manage and escalate unresolved issues within the deadline. Create documentation/manuals for technical issues. Employment Status: Full-time Educational Requirements : Diploma or Bachelor’s in CSE/IT/ECE/EEE or related fields. Experience Requirements : Training such as CCNA, RedHat, DBA or CEH will be given preference. Experience of 6 months in IT/customer support is an advantage (Freshers encouraged to apply). Basic knowledge of networking (IP, routing), hardware components and system design concepts. Additional Requirements : Excellent critical thinking, troubleshooting and problem-solving skills. Strong communications skills both in English and Bangla (oral and written) Excellent customer service, organization, and time management skills. Must be able to multi-task in a fast-paced dynamic environment. Workplace: Work at office Job Location : Dhaka (Uttara), Dhaka Division Salary: BDT 15000 – 18000 Compensation & Other Benefits : Lunch Facilities: Full Subsidize Festival Bonus: 2 (Yearly) Competitive compensation package with yearly salary review. Flexible work environment with friendly and dynamic team. As per company policy Apply Procedure : Interested candidates are requested to send CV with cover letter to jobs@divineit.net
Vacancy : 2 Job Context : Be a part of a fantastic team consisting of enterprise software developers, business analysts, system analysts, deployment engineers, architects, consultants, and advisors. Job Responsibilities : Collaborate with numerous stakeholders (most notably customers, sales, and development) in defining the product priorities within the product road map, which consists of a balance of new capabilities, enhancements to existing features, and defect fixes. Participate in the requirements gathering and analysis process, including the breakdown of business requirements to functional requirements. Documentation of customer requirements in terms of business functions and processes. Documentation of user specifications upon acceptance of business requirements. Identifying use cases. Configure software as per customer requirement. Participates in user acceptance testing and testing of new system functionality. Responsible for the overall ERP or software project implementation Educational Requirements : B. Sc in Computer Science & Engineering B.Sc in any discipline/ relevant degree/ equivalent working experience Experience Requirements : Freshers are also encouraged to apply The applicants should have experience in the following area(s): Business Analyst, IT System Management, System Analyst Additional Requirements : Ability to perform duties independently under general, minimal supervision Write logical, comprehensive, concise reports and correspondence Must have Excellent Interpersonal & Communication Skills Ability to represent the organization to customers Good Communication Skill in English both Verbal and Written Knowledge of MS Office (Excel, Powerpoint & word) is mandatory Highly energetic and self-disciplined Proactive with learning and should have 'Can Do' Attitude Ability to work under pressure Experience in business analysis, major computer system or ERP implementations will get Preferences. Compensation & Other Benefits : Mobile bill, Weekly 2 holidays Lunch Facility: Fully Subsidized Lunch Salary Review: Yearly Festival Bonus: 2(Yearly) As per Company Policy Job Location : Anywhere in Bangladesh Apply Instructions : Interested candidates are requested to send CV as attachment only mentioning Job Title in the mail subject. Otherwise application will not be accepted.Photograph must be enclosed with the resume . Apply Procedure : Send your CV to jobs@divineit.net
Email: jobs@divineit.net